To: Erik Olsen
I’m writing to you to express my complete and total satisfaction with the new roof that your company recently installed on my home. I had a total of 6 bids made, including yours. Your price was not the cheapest (although it was reasonable and not much higher), but James Bingham made me feel at ease with the way he conducted business and acted in what can only be described as a firm, fair, and friendly manner. Even though I took 2 extra days to make the decision (I had 2 more bids scheduled), I was 98% sure that I’d be doing business with your company the minute Mr. Bingham left.
My confidence was bolstered by the quick scheduling of the job. Even though your crews were undoubtedly busy elsewhere. When the tear-off crew arrived, I was once again, pleasantly surprised at how efficiently they went about the job. Jeff, Steve, Rob, and Hector stood out, although several others did as well … sorry I can’t remember all of their names. The wood repairs and reinstall have improved my largest investment by leaps and bounds. The entire home has a different and better look to it.
No one asked me to write this but, being retired from the business world, I always appreciate being told when things have gone well … I’m sure you do too. You can rest assured that I will be happy to tell anyone I come in contact with which company was responsible for the new look my home has. I already sang your praises to my insurance agent, Schillinger in Venice.
Thanks again for an outstanding well-done job!
Jim Venice, FL 9/2012
To: Olsen Roofing
Dear Erik & James,
I would like to take this opportunity to extend my gratitude for a turnkey roof project well done. All of your on-site personnel worked fluently with one another starting with the demolition and concluding with the ridge-vent installation. Keeping the jobsite free of debris on a daily basis was a welcome bonus. The administrative documents for the project contract, county permit & inspections, and insurance company forms; were handled professionally by both Erik and James. As an out-of-state General Contractor, I was delighted to work with your company and would have no reservations about highly recommending you to potential customers in the future.
Paul North Coventry, PA 10/2012